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Forum Newbie
Group: Diamond Club Members
Last Login: 15 November 2009 11:12:52
Posts: 1,
Visits: 1
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Hello, Is there more people than me that experience problems with the Katherine Jenkins Customer Service? I have waited more than 10 days for reply and has tried several times to contact them. This is a warning to buy directly from this site if you are an international customer. The shipping company Emery Fulfilment , Romsey put fake values on proforma invoices, for the CD GBP 130 !! International customers are then subjerct to custom clearance fees. In my cases 54.30GBP which I like Warner Music to take their responisbility for. I do hope that I at least get a reply from either Warner Music or Emery Fulfilment, but is does not look good. Believe was the most expensive CD I ever bought due to this.
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Here To Help
Group: Diamond Club Members
Last Login: 03 December 2011 17:46:00
Posts: 2,788,
Visits: 5,933
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| Hi I'll pass this up the line for Warners Please PM me your personal details so they can tie it in with your order and probelms Thanks
Johnp 
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Forum Newbie
Group: Diamond Club Members
Last Login: 05 December 2010 15:32:03
Posts: 7,
Visits: 130
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I agree with A_Bernstrom. I am from Canada and I didn’t get my package yet. I wrote to customer service last week and no answer yet. This is disappointed. Hopefully, my disappointment is only for a very short time.
My personnel website on photography http://www.denisduchesne.ca
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Supreme Being
Group: Diamond Club Members
Last Login: Today @ 07:21:40
Posts: 246,
Visits: 720
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There might be a glitch in delivery for some people, but I'd like to confirm from Australia, very prompt and quality delivery. Received my complete package even before some of the people in UK.
Cliff
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Here To Help
Group: Diamond Club Members
Last Login: 03 December 2011 17:46:00
Posts: 2,788,
Visits: 5,933
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| Hi Denis I've passed this up the line for Warners to check out Please PM me your personal details so they can tie it in with your order and delivery problems. I'm still waiting for details from A. Bernstrom via PM Thanks
Johnp
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Junior Member
Group: Diamond Club Members
Last Login: 28 March 2011 22:32:34
Posts: 11,
Visits: 84
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Hi John
I have not receieved the calendar/gifts when I joined, only the CD and membership card. I have tried to contact customer services but cant get through. Why?
Jeff:
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Here To Help
Group: Diamond Club Members
Last Login: 03 December 2011 17:46:00
Posts: 2,788,
Visits: 5,933
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| Hi Jeff I presume you emailed Customer Services through the FAQ link http://kj.tv/faqs.htm and have tried to ring them on the telephone number? For anyone having queries, this is the first line of contact It you have not had any response after three days, please send me a Private message and I will send you issue onto Warners, so that your problem can be escalated. Warners have requested this information: * email address * order number
* exactly what you have done to date
Johnp
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